We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will email you a prepaid return slip within 24–48 hours of your request.
Place the item in a box or mailer and mail it back to us using the prepaid return label.
We will initiate your refund as soon as we receive your package back at our warehouse, and it has been stowed. Your refund will be processed within 1–2 business days.
Refunds will be issued to the same credit card or method of payment that was charged when ordering the product. Once a return is processed, it may take up to 10 business days for the refund to be posted to your account, depending on your method of payment.
Important: Please use the return shipping label supplied by us so that it is returned to the proper warehouse location that matches your order. Items shipped to an improper address due to failure to contact us for a return shipment label are not our responsibility to refund or reship.
Returned product(s) will be fully inspected and evaluated before a refund is issued. Items must be unopened, and the seal must be completely intact for refunds to be issued.
If you have not contacted us within 30 days of delivery of your item to initiate a return, your item will not be refunded. Zen Nootropics Inc is not responsible for duplicate orders placed by the customer online.
If a shipment is returned to us as undelivered, you may either request a full refund for the products ordered, OR we can reship the order with no additional shipping fee. This does not apply to Refused Packages. Please see the Refused Packages section below.
To start a return, you can contact us at returns@zennootropics.com. Please note that returns will need to be sent to the following address: 11230 Gold Express Drive Ste 310-160, Gold River, CA 95670
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
REFUSED PACKAGES
Rather than refusing the package, please accept it and contact us immediately so we may process the return appropriately. If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, if and when we receive the package back at our warehouse.
If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping or any processing fee. If the package is received back at the warehouse, we can either refund the cost of the entire order, including any additional shipping cost, or reship you a new package at no additional cost to you.
If you subsequently determine after opening the package that there are defective/damaged items, you may return the product for a full refund or exchange.
This may include, for example, damage to the seal of the package causing a product to leak out, or a slash or puncture wound through the package. We will have the damaged/defective product returned to us with free shipping included. We must receive the product back in order to send you another or issue a refund.
Please contact us immediately if you refuse a package so we know it is on the way back to us.
Please Note: Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund. Once again, customers must use a return label generated by our customer service team to ensure that returns are received by us.
You can always contact us for any return question at returns@myzennootropics.com
